service management

Remote Off-Site Monitoring (ROM)

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Job Description:

Remote Offsite Monitoring is looking for an experienced and organized Service Manager to oversee our technical service department. This role is responsible for managing technicians, coordinating service operations, ensuring customer satisfaction, and maintaining high service standards across all projects.
Key requirements:
1. Previous experience in a supervisory or management role.
2. Strong knowledge of CCTV, alarm systems, access control, electric fencing, and related security technologies.
3. Excellent leadership and organisational skills.
4.Strong customer service and communication abilities.
5. The ability to be in charge of multiple different Technicians
6.Computer literacy (Word, Excel, scheduling programs) + service management systems.
7.Valid driver's licence.

Job Location:

Benoni , Gauteng

Employment Type:

Full time

Location Type:

Work from office

Company Overview

About Us:

Remote Off-Site Monitoring (ROM) is a leading security solutions company specializing in advanced remote video monitoring, electronic security systems, and professional security installations. We provide comprehensive security solutions for residential, commercial, industrial, and corporate clients, delivering reliable protection through innovative technology and expert service.

Our Remote Off-Site Monitoring service offers 24/7 surveillance from our dedicated control room, where our highly trained operators use state-of-the-art artificial intelligence and advanced monitoring technologies to detect, verify, and respond to potential security threats in real time. This proactive approach allows us to protect our clients' properties without placing security personnel in unnecessary danger, ensuring rapid incident detection and response.

In addition to our remote monitoring services, ROM employs a team of skilled technicians who specialize in the installation, maintenance, repairs, and upgrading of electronic security systems. Our technicians are experienced in CCTV camera systems, alarm systems, access control, electric fencing, gate and garage automation, intercom systems, networking, and a wide range of integrated security solutions. Whether installing a new security system or maintaining an existing one, our technical team is committed to delivering quality workmanship and dependable service.

At ROM, our mission is to provide complete, end-to-end security solutions that combine advanced technology with professional expertise. We are committed to protecting what matters most by delivering innovative security services, exceptional customer support, and reliable technical solutions tailored to each client's unique requirements.

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