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Job Location:

Pretoria , Gauteng

Employment Type:

Full time

Location Type:

Work from office

Product Support

Pronto Labour team

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Job Description:

New Business Development
•Identify, approach, and secure new customers in the forklift and material handling industry (All major brands).
•Develop and manage a strong sales pipeline through site visits, cold calls, referrals, and industry networking.
•Persuasively present Criterion Equipment’s superior service offering to win customers from existing suppliers.
•Secure both urgent breakdown work and larger workshop jobs (overhauls, rebuilds, major repairs)
•
Recoding site visits using activity sheet that will be provided
•
Using existing customer listing to expand on potential customer base and work
•
Manage Jobs on IFS system using active WO reports
2.
Customer Visits & Relationship Management
•Spend at least 4 days a week on the road, actively visiting customers and prospects (Produce measurable reports).
•Build lasting relationships through regular, planned visits - always being visible, accessible, and trusted.
•Act as the first point of contact for technical queries and urgent support.
• Work closely with the Branch Manager, Workshops and Branch administrators to align capacity with incoming work.
•
Recoding site visits using activity sheet that will be provided
•
Reporting weekly on Customer Visits and findings
•
Introduction to all current customers
•
Continual communication with all departments and workshops on requirements of customers
3.
Technical Support & Cost-Effective Sourcing.
•Use strong mechanical and electrical knowledge to understand customer issues and develop practical solutions.
•Use the Dealernet site to identify accurate OEM part numbers.
•Use the TVH site for sourcing parts for foreign machines.
•Obtain parts quotes from multiple suppliers, always balancing quality with cost- effectiveness.
•
Dealer net Part tracing and pricing
•
Non Conformance reports on forklifts for customers
•
TVH login and use
•
Compare pricing and quality of parts

Job Location:

Pretoria , Gauteng

Employment Type:

Full time

Location Type:

Work from office

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