Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. - oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
Scope & General Purpose: Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media Promoting sales, cross selling and upselling of various products withing the portfolio Reservation status Management and SOP implementation OTA management Team Training and support Managing cancellations, modifications, and refund requests efficiently. Maintain compliance with all company policies and procedures. Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management Prepare expected arrival reports and managing the communication process to lodge operations teams. Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized. Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.
Key Responsibilities:
Requirements: Proven experience in a similar role or as a senior consultant A team player with high level of dedication and leadership Excellent computer skills (MS Office, MS Excel, PowerPoint) PMS system knowledge - Nebula, eRes and Opera would be advantageous Proficiency in English Well-organized with good time management Excellent verbal and written communication skills Minimum 6 reservations department for multiple properties as a senior consultant or proven experienced as a reservations team lead. Exceptional writing skills. Strong leadership skills
Job Location:
Sandton , Gauteng
Employment Type:
Full time
Location Type:
Work from office
Company Overview
About Us:
At Bright Placements Recruitment Agency, we're committed to finding the most suitable candidate for your business by taking a strategic, insight-driven approach. We take the time to understand your company's structure, culture, and operational needs, ensuring that every candidate we present is not just qualified, but the right fit.
By streamlining the recruitment process, we save you valuable time by handling the screening and shortlisting, so you don't have to sift through endless CVs. Our focus is on quality, efficiency, and long-term value. We take pride in building strong, lasting relationships with both our clients and candidates, ensuring mutual success and satisfaction.
