Head Guide

Job Description:

The Head Guide / Safari Manager is responsible for overseeing all guiding operations, mentoring and managing the guiding team, and ensuring the highest standards of safety, service, and wildlife interpretation. Acting as the main point of contact for guests in the field, you will deliver unforgettable safari experiences while maintaining operational excellence, fostering teamwork, and upholding the lodges vision and values.
Key Responsibilities

Lead, manage, and mentor the guiding team to ensure exceptional field operations

Supervise walking safaris, game drives, and other wildlife experiences while maintaining safety and adherence to lodge protocols

Uphold and enforce operational standards across all guiding activities

Monitor team performance and provide constructive feedback and professional development opportunities

Interact with guests professionally, ensuring a personalized and memorable safari experience

Maintain all guiding equipment and vehicles, ensuring they meet safety and operational standards

Collaborate with management to ensure seamless communication between lodge operations and field teams

Promote conservation, environmental education, and responsible tourism practices to guests and staff

Build and maintain strong relationships with local communities, suppliers, and contractors

Ensure compliance with all regulatory requirements, including firearm handling, permits, and wildlife regulations

Key Responsibilities:

Minimum FGASA Level 2 (NQF 4) or equivalent guiding qualification

Valid Trails Guide qualification

Proven experience as a Head Guide or Safari Manager

Strong leadership and team management skills

Experience guiding in Big 5 reserves and luxury 5-star lodges

Valid Professional Driving Permit (PrDP)

Current Wilderness First Aid certification

Valid Advanced Rifle Handling (ARH) qualification

SAPS business competency for rifle use

Excellent organisational and planning skills

Mature, professional, and responsible demeanour, with the ability to mentor and inspire a guiding team