Guide & Lodge Management Couple

Job Description:

A luxury 5-star game lodge in the Hoedspruit area is seeking a dynamic and professional Guide & Admin Couple to join the team. This role combines exceptional guest hosting, field guiding, and lodge administration to ensure a seamless, world-class safari experience. The successful couple will embody warm hospitality, operational efficiency, and a passion for wildlife and guest service.
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Partner 1: Field Guide
Key Responsibilities
• Conduct guided game drives and bush walks in accordance with safety standards
• Deliver informative and engaging wildlife interpretations
• Ensure guest safety at all times
• Host guests and maintain a high level of guest interaction
• Assist with lodge operations and guest activities
• Care and maintenance of safari vehicles and equipment
• Monitor reserve conditions and wildlife sightings
• Assist with conservation and environmental initiatives
• Support lodge team with guest transfers when required
• Uphold 5-star service standards and lodge values

Partner 2: Lodge Administrator / Host
Key Responsibilities
• Manage reservations, guest correspondence, and booking systems
• Handle check-ins, check-outs, and billing
• Coordinate guest itineraries and special requests
• Maintain guest records and financial admin
• Assist with stock control and procurement administration
• Support lodge management with reports and scheduling
• Host guests and assist with service when required
• Ensure smooth communication between departments
• Maintain 5-star guest relations standards
• Assist with social media or guest feedback platforms

Key Responsibilities:

Qualifications & Requirements
• FGASA Level 1 (minimum) or equivalent
• Valid PDP and driver’s license
• First Aid certification
• DEAT / NDT registration
• Rifle competency (advantageous)
• Previous luxury lodge guiding experience
• Excellent communication and hosting skills
• Passion for wildlife and conservation
• Physically fit and able to work flexible hours

Qualifications & Requirements
• Hospitality or business administration qualification advantageous
• Previous lodge or hotel administration experience
• Proficiency in reservation systems and MS Office
• Strong organizational and multitasking skills
• Excellent communication and guest service skills
• Financial and reporting accuracy
• Professional and polished demeanor
• Ability to work under pressure in a remote environment
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Couple Requirements
• Strong te