:Key responsibilities include: Acting Lodge Manager in the absence of the LM. Take full responsibility for the management of the following teams. Front of House Inspire, stimulate and lead the FOH team Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report Reception, Curio Shop and Switch Board Banking, Invoices and Gratuities Welcome & Good Bye Site Inspections – Show Time Guest Feedback – Centricity Feedback system Housekeeping: Inspire, stimulate and lead the Housekeeping team Maintain the Housekeeping standards with in the Lodge Spot check of rooms & turndowns Staff Uniform Control Lodge Maintenance: Inspire, stimulate and lead the Lodge Maintenance team Control and supervise the Lodge Maintenance teams Work closely with the Maintenance Manager Preventative maintenance service schedules Staff Accommodation Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles Pest control
Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge Head up the Lodge Health & Safety committee Risk assessments for the Lodge Firefighting equipment / drill Provide a safe working environment for all staff
Finance & Budgeting: This includes compiling monthly reports, participate in the budget process and managing budget lines. Budget expenditure & control Monthly finance meeting Human Resources: Staff development and training Staff management Staff welfare & staff morale Inspire, stimulate and lead the Kapama team and maintain discipline Manage leave cycles and training files Knowledge of food & beverage Hosting of guest Guest Delight and bush banqueting Ensure any negative guest feedback is addressed and solutions found Assist Head Ranger / Snr Ranger team with Vehicle Inspections Go on Safari to ensure that we deliver on our safari experience Relationship with community, owners, suppliers and Camp Jabulani
Outline of ideal candidate profile & skills: We are built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single ‘Southern Camper’ makes a huge difference to our success, regardless of their role or function. For this reason we choose ‘Southern Campers’ very carefully – they are the strength and the future of this company. The ideal individual for the position will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important. Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital.
These competencies include the following requirements: Leadership Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards Make the team feel valued in order for them to assist you to drive the department and the camp Strong management skills Problem solving skills
Personality Excellent communication and interpersonal skills (listening skills, verbal communication etc) Positive attitude, Self-motivated, Confident Sense of humour Sense of adventure
Key Responsibilities:
Strong people skills Structured manager with experience of leading diverse teams Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience Ability to work under pressure and to tight deadlines Qualifications and experience required: Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment Hospitality management qualification Strong Operational and Financial experience Valid drivers license and own transport
Job Location:
Hoedspruit , Limpopo
Employment Type:
Full time
Location Type:
Work from office
Company Overview
About Us:
At Bright Placements Recruitment Agency, we're committed to finding the most suitable candidate for your business by taking a strategic, insight-driven approach. We take the time to understand your company's structure, culture, and operational needs, ensuring that every candidate we present is not just qualified, but the right fit.
By streamlining the recruitment process, we save you valuable time by handling the screening and shortlisting, so you don't have to sift through endless CVs. Our focus is on quality, efficiency, and long-term value. We take pride in building strong, lasting relationships with both our clients and candidates, ensuring mutual success and satisfaction.
