Key Accounts Manager

VLS

Report Job Listing

Job Description:

Vanguard Logistics Services is seeking a driven and results-oriented Key Accounts candidate with proven experience in selling international freight services. This is an exciting opportunity to join a global leader in logistics, offering an expansive suite of services, including FCL, LCL, Air, domestic transportation, innovative technology applications, and value-added services.

As a Key Accounts, you will play a key role in identifying new business opportunities and building strong customer relationships. You’ll thrive in a fast-paced, customer-focused environment, working to achieve quarterly sales targets while delivering exceptional logistics solutions to clients.

What You will Be Doing:
Directly Identify, initiate, and cultivate new business opportunities.
Assist in managing Market trade and new revenue streams (e.g. RCG filing fee, CHC Handling).
Actively involved in sales within their market (own their own customer portfolios).
Accountability for maintaining all KPI tasks.
Operational (opening and closing files, debtors, accuracy, service delivery) and responsible for customer service (queries, release documents) and supplier performance.
Follow of internal SOP for KAMS
Customer onboarding implementation; supporting sales through providing customer support on queries and internal escalations.
Ensure Ocean and CFS KPI’s are met - Number of calls achieved 25 (face to face, Online and Telesales).
New Business.
Trade Management.
Container Utilization.
Number of calls achieved (face to face, Online and Telesales).
Retention of business.
Customer Support Specialist.
Written Communication.
Rapport Building.
Pricing.
Quotes.
Tariff Distribution.
Quote Follow Ups & Feedback.
Client Management & Development.
Bookings and Tracking Support.
Client Management.

Key Responsibilities:

What We are Looking For:
A team player who thrives in collaborative environments.
Strong work ethic with a focus on ownership, accountability, & autonomy.
Growth mindset with a passion for continuous improvement & innovation.
Customer-focused approach, building lasting relationships both internally& externally.

Preferred Skills and Experience:
Proven history of success in Sales, customer service, quoting, pricing, RFQ’s and selling to new customers & achieving results.
Bachelor’s degree preferred or equivalent work experience.
Minimum 5–7 years of sea & air freight forwarding sales experience required.
1-2 years managerial capacity- advantageous
Possess excellent basic math skills
Experience with import FCL services is a plus.
Strong negotiations skills & business acumen.
Adaptability to address client needs in a dynamic environment.
Excellent problem-solving & innovative thinking abilities.
Ability to manage multiple accounts while consistently identify

Job Location:

Johannesburg , Gauteng

Employment Type:

Full time

Location Type:

Work from office

Company Overview

About Us:

We are Vanguard

‘For more than 40 years, we’ve lived up to our name by staying at the forefront of the industry’
When you work with Vanguard, you get efficiency. You also get reliability, superior local service, visibility, and lower costs—all with a consistently high-level customer experience. With more than 3,300 dedicated shipping experts in offices around the world, we are where you are.

You can count on our local experts to act with care for your needs and your shipments. You can also count on us to act globally, using our standard processes and industry-leading IT to deliver for you. Our technology gives you complete visibility into your shipment, whether through electronic data interchange with many of the largest forwarders or through one of our more than 25 applications and online solutions. And because we operate the world’s most reliable dedicated ocean shipping network, when we say we’re shipping, you can count on it.

Just as you can count on lower costs that come with the economies of scale of our vast network and partnerships.

Let us help you find your dream job