Senior IT Support Technician

Hey Online

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Job Description:

Senior IT Support Technician – Kempton Park

We are looking for an experienced Senior IT Support Specialist to join our team. In this role, you will provide expert-level technical support, manage escalated issues, and help maintain a reliable IT infrastructure. The ideal candidate is a skilled problem-solver, a mentor for junior staff, and stays up-to-date with the latest technology trends.

Key Responsibilities
• Deliver advanced technical support to resolve complex hardware, software, and network issues
• Handle escalated tickets from junior IT staff and ensure prompt resolution
• Perform system administration tasks including user management, access control, and software installations
• Troubleshoot network connectivity, configuration, and performance issues
• Collaborate with IT teams on infrastructure projects and system upgrades
• Mentor and guide junior support staff, fostering their professional development
• Document solutions and maintain knowledge base articles for reference
• Keep abreast of emerging technologies and recommend improvements to existing systems

Requirements
• Valid Code 8 driver's license and access to a car
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 5 years' experience in IT support, including at least 2 years in a senior or lead role
• Strong expertise in Windows and/or Linux operating systems
• Proficient in troubleshooting hardware, software, and network issues
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE) are an advantage

Work Schedule
• Monday – Friday: 08:00 – 17:00
• Full-time position

Salary
• Junior to Senior range: R6,000 – R15,000 per month

Job Location:

Kempton Park , Gauteng

Working Hours:

08:00 - 17:00

Employment Type:

Full time

Location Type:

Work from office

Salary Range:

R 6,000.00 to R 15,000.00

Company Overview

About Us:

Welcome to Hey Online , where we specialize in website development using the cutting-edge technology of Kenesis and Voicepage platform. Our team of experts will work closely with you to create a website that not only looks great but also provides a seamless user experience.

In addition to website development, we also offer a wide range of marketing services to help promote your brand and drive traffic to your site. From search engine optimization to social media marketing, we have the skills and experience to help you reach your target audience.

We also understand the importance of making your business stand out online. That's why we offer listings and graphic design services to enhance your online presence. From creating stunning graphics to getting your business listed in all the right directories, we'll help you get the recognition you deserve.

Let us help you find your dream job