Client Liaison

We are looking for a professional, proactive, and client-focused Client Liaison to join our team. The ideal candidate will be confident, motivated, and committed to providing a high standard of service. This role is suited to someone who enjoys building professional relationships, understanding client needs, and ensuring effective communication between customers and internal teams.

Key Responsibilities:
• Act as the main contact for clients, handling enquiries, requests, and concerns efficiently and professionally.
• Establish and maintain strong, long-term client relationships by gaining a clear understanding of their needs and business objectives.
• Liaise with internal departments to coordinate effective service delivery and maintain high levels of client satisfaction.
• Communicate client needs, feedback, expectations, and requirements to the appropriate teams within the organisation.
• Monitor client accounts and maintain consistent communication to encourage engagement, satisfaction, and retention.
• Identify suitable opportunities to introduce additional products or services that could benefit existing clients.
• Assist with welcoming and onboarding new clients, ensuring a smooth handover into ongoing account management.
• Monitor relevant account performance indicators and provide updates when necessary.
• Handle and resolve client concerns promptly while maintaining professional and positive relationships.
• Assist with improving client service procedures and contributing to initiatives aimed at enhancing the overall customer experience.

Requirements:
• Minimum of 1 year of experience in client liaison, customer service, account management, or a similar role (preferred).
• Previous experience working directly with clients in a professional environment.
• Strong communication, interpersonal, and relationship-building abilities.
• Excellent organizational and time-management skills with a high level of attention to detail.
• Ability to manage various tasks and priorities effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities with the confidence to remain composed under pressure.
• Proficient in Microsoft Office and familiar with Customer Relationship Management (CRM) systems.
• Flexible and adaptable with the ability to respond effectively to changing client requirements.
• Knowledge of sales techniques and client retention practices will be an advantage.


Remuneration:
Salary Range: R6,000 – R14,000 per month, depending on experience, skills, and performance.