Booking Clerk

Booking clerk:

We are seeking a motivated, organized, and customer-focused Booking clerk to join our growing team. In this role, you will be responsible for coordinating appointments and consultations between prospective clients and our sales team, ensuring a seamless booking process and an exceptional customer experience.
The ideal candidate is an excellent communicator with strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:
• Schedule appointments and meetings for Sales Consultants with prospective and existing clients.
• Manage and maintain appointment calendars to maximize productivity and minimize scheduling conflicts.
• Contact prospective clients to arrange, confirm, and reschedule appointments where necessary.
• Follow up with clients to confirm attendance and provide any relevant information before scheduled appointments.
• Maintain accurate client records and appointment details within the company's CRM system.
• Liaise closely with the sales team to ensure effective communication regarding schedules, appointments, and client requirements.
• Respond to client enquiries professionally via telephone, email, and other communication channels.
• Ensure all bookings are processed accurately and efficiently.
• Monitor appointment attendance and assist with follow-up activities to support sales conversion and client engagement.
• Provide administrative support to the sales department as required.

Minimum Requirements:
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities with excellent attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional telephone etiquette and strong interpersonal skills.
• Self-motivated, reliable, and able to work independently as well as within a team.

What We Offer:
• Competitive salary based on qualifications, skills, and experience.
• Comprehensive training and ongoing support.
• Opportunities for career growth and professional development.
• A supportive, collaborative, and goal-oriented working environment.
• Performance-based incentives and recognition opportunities.

Working Hours:
• Monday to Friday: 08:00 – 17:00

This is a full-time, office-based position.

Salary:
R5,000 – R8,000 per month, depending on qualifications, relevant experience, and skills.