Client Service Consultant

Cyber Ads (Pty) Ltd

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Job Description:

We are seeking a candidate who is eager to embrace challenges and tackle them head-on. The ideal individual will be goal-driven, self-motivated, and proactive in their approach to achieving success.

Responsibilities:

-Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
-Cultivate and maintain strong, lasting relationships with clients by understanding their unique needs and requirements.
- Collaborate with internal teams to ensure client satisfaction and the successful delivery of projects.
- Effectively communicate client feedback and requirements.
- Work closely with the sales team to onboard new clients and facilitate a smooth transition process.
- Monitor client accounts and track key performance indicators to ensure client retention and growth.
- Address and resolve any issues or conflicts that arise during client engagements, ensuring positive outcomes.

Requirements:

- At least one year of client liaison experience (preferred).
- Proven experience in a client-facing role, ideally within a similar industry or environment.
- Exceptional interpersonal and communication skills, with the ability to establish rapport and build trust with clients.
- Strong organizational and multitasking abilities, with a keen attention to detail and efficiency.
- Excellent problem-solving skills and the ability to think critically and act decisively in high-pressure situations.
- Proficiency in customer relationship management (CRM) software and the Microsoft Office suite.
- Ability to adapt to and accommodate varying client needs and preferences.
- Knowledge of sales techniques and strategies is an advantage.

Work Hours:
Monday to Friday: 08:00 - 17:00

Experience:
Client support service: 1 year (Required)

Language:
English (Required)

Job Location:

Benoni , Gauteng

Working Hours:

08:00 - 17:00

Employment Type:

Full time

Location Type:

Work from office

Salary Range:

R 6,000.00 to R 14,000.00

Company Overview

About Us:

CyberAds builds modern, responsive websites that look great on any device – from desktops to mobile phones. We combine smart design with powerful marketing tools like SEO and PPC to help businesses grow and connect with the right audience.

But we’re more than just a web company.

At CyberAds, we’re a team of creatives, problem-solvers, and doers who believe in getting things done right. Our culture is built on passion, hard work, and a commitment to excellence. We’ve helped over 2,000 clients bring their ideas to life – affordably and professionally.

We take pride in the work we do, the clients we serve, and the relationships we build along the way.

Success shouldn’t be complicated – that’s why we keep it simple, effective, and always within reach.

Let us help you find your dream job