Call Coordinator

We are seeking a highly motivated and goal-oriented individual who thrives on challenges and demonstrates a proactive, can-do attitude in overcoming obstacles.

Requirements:

-Minimum of one year of experience in a client liaison or similar client-facing role, preferably within a related industry or environment.
-Demonstrated ability to build and maintain strong client relationships through exceptional interpersonal and communication skills.
-Highly organized with the ability to manage multiple tasks and priorities simultaneously, while maintaining attention to detail.
-Strong problem-solving and critical-thinking skills, particularly in high-pressure or fast-paced situations.
-Proficient in the use of Customer Relationship Management (CRM) systems and the Microsoft Office suite.
-Flexible and adaptable, with the ability to respond effectively to changing client needs and preferences.
-A foundational understanding of sales techniques and strategies is considered an asset.

Responsibilities:

-Act as the primary point of contact for clients, ensuring prompt and professional responses to inquiries, concerns, and service requests.
-Develop and nurture strong, long-term client relationships by understanding their goals, needs, and expectations.
-Collaborate closely with internal teams to coordinate resources and ensure timely, high-quality project delivery that meets client requirements.
-Effectively communicate client feedback, needs, and updates to relevant internal stakeholders to align efforts and drive satisfaction.
-Proactively identify and pursue opportunities to upsell or cross-sell additional products or services to existing clients.
Partner with the sales team to support the onboarding of new clients, ensuring a seamless transition and integration process.
-Monitor client account performance, track key metrics, and implement strategies to support client retention and account growth.
-Address and resolve client concerns or conflicts efficiently and professionally, maintaining a high standard of service throughout the engagement.

Experience:

Client Liaison: 1 year (Preferred)