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Job Location:

Benoni , Gauteng

Employment Type:

Full time

Location Type:

Work from office

Salary Range:

R 6,000.00 to R 14,000.00

Client Liaison

DigiKlix

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Job Description:

Client Liaison
We are seeking a proactive and client-focused professional to join our team as a Client Liaison Officer. This role is suited to a motivated individual who thrives on building relationships, solving problems, and ensuring an exceptional client experience.

Key Responsibilities:
• Act as the primary point of contact for clients, responding to inquiries and resolving concerns promptly and professionally.
• Build and maintain strong, long-term client relationships by understanding client needs and expectations.
• Liaise with internal departments to ensure efficient service delivery and client satisfaction.
• Communicate client feedback, requirements, and insights to relevant internal stakeholders.
• Identify opportunities to up sell or cross-sell additional products and services.
• Support the on boarding of new clients in collaboration with the sales team.
• Monitor client accounts and track performance indicators to support retention and growth.
• Address and resolve service issues or conflicts effectively and professionally.

Minimum Requirements:
• At least 1 year experience in a client liaison or client-facing role.
• Strong interpersonal and communication skills with the ability to build trust and rapport.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Effective problem-solving skills and ability to perform under pressure.
• Proficiency in CRM systems and Microsoft Office.
• Adaptable, flexible, and customer-service driven.
• Understanding of sales processes or client retention strategies will be advantageous.

Working Hours:
Monday to Friday
08:00 – 17:00

Employment Type:
Full-time position

Salary:
R6,000 – R14,000 (based on experience)

Job Location:

Benoni , Gauteng

Employment Type:

Full time

Location Type:

Work from office

Salary Range:

R 6,000.00 to R 14,000.00

Company Overview

About Us:
DigiKlix

DigiKlix is here to take the online world to the next Level. With our highly skilled team and cutting edge web development software we are able to take your business to new heights.